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Policies

 

Shipping

Hamra offers free FedEx overnight shipping for most orders delivered within the continental USA.
We will ship every order as quickly as possible – likely the same day. We will contact you to confirm.

Returns

We would like you to be happy with your purchase. If you are unsatisfied with your order, please call us.
We will send a FedEx label to you with the appropriate insurance applied for the return.

All returns need to include original packaging (original box, pouch, certificates, etc.)

Special commissioned custom orders may not be returned. Products that have been sized, altered or modified in any way, worn or show wear are not eligible for return.

Refunds are made to the original purchaser and in the same method of original payment.
Once the return is received, our Quality Assurance Department will evaluate the item.
Your refund will be processed quickly once above is complete and you should receive your credit within a few days.

Privacy

We do not and will not share information with other companies.

Registration Information

We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number. We utilize industry – standard encryption technologies when transmitting and receiving customer information. Moreover, we store customer registration information in a secure, confidential database with the account password as an encrypted string.

Email Addresses

When visitors give us their email address (e.g., when registering for an account or signing up for Hamra’s email newsletter), or send us any form of email correspondence, we retain their email address in our confidential database. We do not share our client email lists with third parties. We may use your email address to share Hamra information with you about products or services that we think may be of interest. You may opt not to receive these emails at any time by selecting the “Unsubscribe” link at the bottom of email communications. If you would like us to make sure that you do not receive promotional emails in the future, please email us.

Mailing Addresses

If you provide a mailing address and request a catalog, you will receive occasional mailings from us.

Payment Information

We do not store full credit or debit card numbers in our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies & Sessions

Hamra uses cookies to record visitor’s session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout.

Disclosure

We may disclose your personal information, if required by law, court order or a good faith belief that such disclosure is necessary to be in compliance with the law.

Trademarks

“Hamra” and its logos are trademarks of Hamra Jewelers, Inc. All other trademarks used on this site are the property of their respective holders and are hereby acknowledged, but are not limited to: Breitling, Charles Krypell, David Yurman, Forevermark, Henri Daussi, Jack Kelege, Jeff Cooper, JudeFrances, Michael M., Mikimoto, Patek Philippe, Penny Preville, Phillips House, Rhonda Faber Green, Ritani, Rolex, Sakamoto, Tacori and TUDOR.

Trademarks and logos of luxury jewelry and watch brands are used for identification purposes, in accordance with “fair use” principles and should not construe association with the luxury trademark owners. We are “authorized dealers” for many of the jewelry and watch brands that we sell, no affiliation with jewelry or watch brands should be construed unless otherwise noted. For instance, we are not an authorized dealer for all of the brands associated with pre-owned watches or estate jewelry that we sell.

Photography

We do our best to accurately represent the size and relative size differences between our products. However, some articles may appear slightly smaller or larger than they are in reality. For some items, we do this intentionally to better display product details.

Item Availability & Price

All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable. Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested prices or the cost of component materials for an item, etc.