Whether you purchase jewelry frequently, or are making your first big purchase, you want to have a good relationship with your jeweler. It’s not a one-time type of relationship. Most expensive jewelry pieces come with a warranty as well as cleaning services so you’ll be heading back to that store throughout the years.
We’ve met a few customers that have come to us because they’ve had bad experiences with previous jewelers. Here are a few of the signs we’ve heard that have steered customers away from jewelers.
They’re too pushy
Although your purchase may be similar to purchasing a car, you don’t want to be pushed into making a decision. Depending on your purchase, it could be a piece of jewelry that you or your loved one wear everyday for the rest of your life. You don’t want to be pushed into making a decision quickly.
You also don’t want to be coerced into purchasing something out of your price range. Upselling may be part of the jewelers job, but you need to go in with a clear budget and stick to it. If the jeweler isn’t being respectful of that, I would advise going somewhere else.
They are vague when you ask questions
Any seasoned jeweler should be able to answer questions about cut, color, clarity and anything else you may think of. You aren’t the expert, they are. So if you feel they aren’t answering your questions adequately or are skating around the subject, take your business elsewhere. There’s nothing worse than purchasing a piece of jewelry only to find out it should have been priced much lower or you didn’t get the full story before writing the check.
They don’t offer warranties
A warranty is the most important part of a large jewelry purchase (besides having it insured after). If your jeweler is avoiding discussing a warranty, chances are that if you have a problem down the road, they won’t be helpful. It’s easier to do a one-stop-shop where you know you can take your ring back if you have any issues.
If you’ve experienced any of the above issues with a jeweler, you know how unsettling it can be. That’s why word of mouth can be so important. Check out our reviews and see how many customers have left happy, with a jewelry piece that they love!
We want the experience of jewelery shopping to be enjoyable and relaxing, not stressful and pressured. We’ll take the time necessary to make sure you end up with the perfect piece! We pride ourselves on our customer service, not just on your purchase day, but every day after that. We’re sure you’ll enjoy your shopping experience here at Hamra Jewelers in Scottsdale.